LegalPrivacy Policy

Privacy Policy

Last Updated: June 7, 2026

Staccato Coffee House (“we,” “our,” or “us”) operates the Staccato Coffee mobile application (the “App”) on iOS and Android. This Privacy Policy explains how we collect, use, and protect your personal information when you use our App.

Information We Collect

Information You Provide

  • Account Information: When you create an account, we receive your email address and (where applicable) your name. You may sign up via:
    • Email and password
    • Sign in with Apple (iOS) — you may choose to share your Apple-provided relay email instead of your real address
    • Sign in with Google (Android) — your Google account email and basic profile info
  • Profile Information: Your full name and phone number, if you choose to provide them.
  • Payment Information: Payment details are processed securely through Square. On iOS, you may also pay via Apple Pay, which is processed through Square. We do not store your credit or debit card numbers directly.
  • Order History: Records of your purchases, including items ordered, order totals, and timestamps.

Information Collected Automatically

  • App Usage Data: We collect basic usage information to improve the App experience, such as feature usage patterns and aggregated event counts.
  • Device Information: Device type, operating system version, and a per-installation identifier for compatibility and diagnostics.
  • Crash Diagnostics (iOS only): When the App crashes or encounters an unexpected error on iOS, we collect a crash report (stack trace, device model, OS version, app version, and a non-personally-identifying installation ID) via the platform’s native crash reporting. No personally identifying information is included in crash reports. The Android App does not transmit crash diagnostics off-device.
  • Push Notification Token (iOS only): If you allow push notifications on iOS, your device’s Apple Push Notification service (APNs) token is stored against your account so we can notify you when your order’s status changes (in progress, ready for pickup). You can disable notifications at any time in iOS Settings, which clears our ability to reach your device. The Android App does not currently send push notifications — order status updates are visible inside the app and in an ongoing in-progress-order notification on the device itself.

How We Use Your Information

We use the information we collect to:

  • Process Orders: Fulfill your food and beverage orders and send order status updates (including push notifications when your order is being made or ready for pickup).
  • Manage Your Account: Maintain your account, profile, and preferences.
  • Loyalty Program: Track your purchases to award loyalty points and enable reward redemptions.
  • Communications: Send order confirmations and status updates.
  • Improve the App: Analyze usage patterns and crash reports to enhance features and fix issues.

Data Sharing

We do not sell your personal information. We share data only with:

  • Square: Our payment processor, to process transactions. Square’s privacy policy governs their handling of payment data.
  • Apple Push Notification service (APNs) (iOS only): When push notifications are sent to an iOS device, Apple’s servers route the notification to your device. We only transmit your APNs token (a device-specific identifier Apple generated) — never your name, order details beyond what is shown in the notification itself, or other personal information beyond what is necessary to render the notification.
  • Supabase: Our infrastructure provider, which hosts our database, authentication, realtime, and serverless function services.
  • Apple (iOS only): Sign in with Apple authentication is handled by Apple per their privacy policy.
  • Google (Android only): Sign in with Google authentication is handled by Google per their privacy policy. We do not use Firebase, Google Analytics for Firebase, or Firebase Crashlytics in the Android App.

Data Security

We implement industry-standard security measures to protect your data:

  • All data is transmitted over encrypted (HTTPS/TLS) connections.
  • Authentication tokens are securely stored on your device.
  • Database access is controlled through Row Level Security (RLS) policies, ensuring you can only access your own data.
  • We do not track you across other apps or websites.

Data Retention

  • Your account data is retained as long as your account is active.
  • Order history is retained for loyalty program tracking and your reference.
  • You may request deletion of your account and associated data at any time, either through the App’s Account screen (“Delete Account”) or by contacting us at the email below.

Your Rights

You have the right to:

  • Access your personal data through the App’s account settings.
  • Update your profile information at any time.
  • Delete your account and all associated data, either in-app (Account → Delete Account) or by emailing privacy@staccatocoffeehouse.com. Deletion requests submitted by email are processed within 5 business days.
  • Opt Out of marketing communications and push notifications (via your device’s system Settings).

Children’s Privacy

The App is not intended for children under 13. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by updating the “Last Updated” date at the top of this page.

Contact Us

If you have questions about this Privacy Policy or your personal data, please contact us:

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