Support
Need help with the Staccato Coffee app? We’re here for you. Find answers below or reach out to our team directly.
Contact Us
- Email: support@staccatocoffeehouse.com
- Phone: (956) 598-4151
- Address: 321 N Main Street, McAllen, TX 78501
- Hours: Monday–Saturday, 7:00 AM – 7:00 PM CST
Frequently Asked Questions
Orders
How do I place an order? Browse our menu, customize your drink, add it to your cart, and check out with a credit/debit card (and on iOS, Apple Pay if available). You’ll receive a notification when your order is ready for pickup.
Can I cancel or modify my order? Once submitted, orders cannot be modified through the app. Please contact us immediately by phone if you need to make changes.
My order was incorrect or missing an item. We’re sorry about that. Please reach out via email or phone and we’ll make it right.
Payments
What payment methods are accepted? We accept credit/debit cards through the app via Square. On iOS, you can also pay with Apple Pay. You can also choose to pay at the counter when you pick up your order.
I was charged but didn’t receive my order. Please contact us with your order number and we will investigate and issue a refund if applicable.
Loyalty & Rewards
How do I earn stars? You earn stars automatically on every qualifying purchase made through the app. Your star balance and tier status are visible on the Rewards tab.
How do I redeem a reward? When you have enough stars, available rewards will appear in the Rewards tab. Select a reward to apply it as a discount at checkout.
Do my stars expire? Stars may expire after 12 months of account inactivity. Keep ordering to maintain your balance.
Account
How do I reset my password? Tap “Forgot Password” on the sign-in screen and follow the instructions sent to your email.
How do I delete my account? Email us at support@staccatocoffeehouse.com with your account email and we will process your request within 5 business days. All associated data, including loyalty points, will be permanently deleted.
App Issues
If you’re experiencing a bug or technical issue, please email us at support@staccatocoffeehouse.com with:
- A description of the problem
- Your device model and OS version (iOS or Android)
- Screenshots, if possible
We typically respond within 24 hours.